Thema "Re: contract extension question" in DSL: Tarife & Rechnung

contract extension question

Masoud1 — Mon, 04 Oct 2021 22:42:37 GMT

Hello dear moderators,

I have question, I'm using the Red Internet und Phone 100 DSL. The 24 months contract expires in 4 months (02.02.2022), so what can I do to continue my contract in a reasonable price? My first year payment was cheaper (19.49 euro/month) and the second year was 42.98 euro. How much will be the price if I continue with the current service? Should I cancel and book a new 24 month one?

I would be grateful if someone can tell me the price of the service for exsiting customers. I can provide my customer number if required.

Regards,

Masoud

Betreff: contract extension question

Torsten — Mon, 04 Oct 2021 23:00:06 GMT

If you don't do anything, the price will stay as it is now. You can also see this in your order confirmation.
You can of course cancel and then get a new offer via customer recovery. However, it can only be reached by phone and in German.

Betreff: contract extension question

Masoud1 — Mon, 04 Oct 2021 23:34:30 GMT

Thanks for the response.

Just one more question: I have a rental a router with current contract. If I decide to continue this contract, can I return the DSL router and buy a my desired router? Or the requiremnt to return the router is to cancel the contract anyway?

Regards,

Masoud

Re: contract extension question

DanyG — Tue, 05 Oct 2021 14:15:37 GMT

Hi Masoud,

if you don't want the rental router anymore, you need to cancel the rent. After this, we will send you a return receipt. This is necessary to accept the retoure. Then the rental fee can be stopped.

When you cancel the whole contract, the router will also be cancelled and has to be returned after the contract is finished.

BR,

Dany

Re: contract extension question

Torsten — Tue, 12 Oct 2021 20:50:20 GMT

@Masoud1 Do you have any further questions or can we close here?

Re: contract extension question

Masoud1 — Tue, 12 Oct 2021 21:29:12 GMT

Hallo

Thanks for the helps. I called the call center and extended my contract as explained here. Then please close this topic.

Grüße,

Masoud