Thema "Betreff: Failed delivery of DSL device" in DSL: Tarife & Rechnung

Failed delivery of DSL device

agitok — Thu, 07 Oct 2021 23:12:33 GMT

Hello Dear community,

I could not receive the device that you sent since was not at home when delivery came. So DHS status says "Return to the sender" . When will your try to send the device again. or it will never send again. Because I did no receive any mail or sms about thisi issue from vodafone. What should is do now ?

Btw why I cant take my device from any DHL branch ? Thanks in advance.

Best regards,

Agit

Betreff: Failed delivery of DSL device

reneromann — Thu, 07 Oct 2021 23:52:04 GMT

@agitok schrieb:

I could not receive the device that you sent since was not at home when delivery came. So DHS status says "Return to the sender" . When will your try to send the device again. or it will never send again.

You'll need to call Vodafone and politely ask to send the device a second time. There's no automatic second try to re-send any devices...

@agitok schrieb:

Because I did no receive any mail or sms about thisi issue from vodafone. What should is do now ?

Why should Vodafone send you any mail or SMS about that? The earliest that Vodafone notices that something went wrong is at the time that the device is received by them - not earlier.

@agitok schrieb:

Btw why I cant take my device from any DHL branch ? Thanks in advance.

Maybe because there's a problem with your address - e.g. no mailbox where a notification could be placed and/or your name was missing on the board at all so that the DHL courier thought that the address was wrong.

But you'll have to ask DHL what exactly was the problem...

Re: Failed delivery of DSL device

Boris — Fri, 08 Oct 2021 11:34:38 GMT

Hey @agitok,

have you already called our support team as @reneroman has advised?

If not you can also send me a DM with your customer details.

Then we can make a new shipping order for your router.

regards

Boris