Thema "Re: New plan under Only Internet Option | Possible Switch" in DSL: Tarife & Rechnung

New plan under Only Internet Option | Possible Switch

mukul — Thu, 12 Aug 2021 13:17:15 GMT

Hello,

I got a new DSL contract last month for my new apartment. I wanted a high speed connection as i moved from Kable(1000).

Anyway, I could only get 250 plan under internet and telephony as at the moment only Internet only had 100 option. But now i see only internet also has 250 option. I don't need any telephony.

So my question is, Can i switch it to the new plan given it's just one month i started a new plan.

Regards,

Mukul

Re: New plan under Only Internet Option | Possible Switch

Boris — Fri, 13 Aug 2021 11:11:03 GMT

Hey @mukul,

do you also have a mobile contract with Vodafone and have a GigaKombi discount?

This could be the reason because GigaKombi is only possible with Internet&Phone.

regards

Boris

Re: New plan under Only Internet Option | Possible Switch

mukul — Fri, 13 Aug 2021 11:24:01 GMT

Hello Boris,

No, I don't use mobile from Vodafone, it's just the internet.

Re: New plan under Only Internet Option | Possible Switch

Boris — Fri, 13 Aug 2021 12:55:45 GMT

Hey @mukul,

so can you please send me a PN with your customer details?

I´ll have a look at your issue.

regards

Boris