Thema "I haven't received my order confirmation or my online registration number" in DSL: Tarife & Rechnung

I haven't received my order confirmation or my online registration number

tommymac90 — Tue, 10 Aug 2021 10:39:47 GMT

Hi Vodafone,

I haven't received my order confirmation or my online registration number, so I am unable to see any invoice or post that you have sent me via online mail (i only receive a message telling me I have mail). I have checked all my emails and spam mail and there isn't anything there. Can you tell me how I can get this, please?
My German isn't very good, so I would prefer not to call the call center.

Thanks,
Tom

Betreff: I haven't received my order confirmation or my online registration number

tommymac90 — Tue, 10 Aug 2021 10:42:01 GMT

Additionally, I can't see my customer number either.

Cheers,

Tom

Re: I haven't received my order confirmation or my online registration number

BerndD — Wed, 11 Aug 2021 11:28:11 GMT

Hey Tom,

it's a new contract, right? Please send me your customer number by PM, then we check it for you and send you the data again.

We will answer you as soon as possible.

Kind regards

Bernd

Re: I haven't received my order confirmation or my online registration number

tommymac901 — Thu, 12 Aug 2021 08:09:57 GMT

Hi Bernd,

Thank you for the response :).

btw I'm now using another username with another email address because whenever I tried to respond using my account it wouldn't let me sign in with my existing account and kept telling me to create a new user name.

So yesterday I received my device yesterday and all the documents with my customer id, activation code etc. But I do have another problem now though. I plugged in my device and everything is connected properly, but I get the flashing red light for the internet, therefore I am unable to connect to the wifi. I've been through the troubleshoot instructions waited an hour hoping it will connect but still it's not connecting. I'll pm you with my details and if you could check for me that would be greatly appreciated.

Cheers,

Tom