Thema "Re: No proper internet since 4 days." in DSL: Tarife & Rechnung

No proper internet since 4 days in Passau

apsara-ms — Sun, 08 Aug 2021 14:32:44 GMT

Hello,

I have a DSL Internet in Passau. It has been inconsistent and very low speed for 4 days now. I have a lot of difficulty with work or even carrying out simple browsing. It is extremely problematic.

I pay a lot of money for high speed and I am receiving only 30Mbps for 4 days.

Apsara

Re: No proper internet since 4 days.

Andre — Mon, 09 Aug 2021 14:28:44 GMT

Hey apsara-ms,

I'm sorry to hear that your landline is not performing well.

Did you already open a technical ticket?

I have no information regarding any disturbances / outages in this region.

Please send me a private message with your dsl customer & mobilenumber.
I'll have a look into this.

Cheers,
Andre

Re: No proper internet since 4 days.

apsara-ms — Mon, 09 Aug 2021 20:00:04 GMT

Hi Andre,

I have a DSL Internet connection. I did not receive a customer number.
I can provide my address
***
The connection I have chosen should provide 150Mbps but I am receiving a maximum of 45Mbps. It has been fluctuating and not providing this speed and ping for a week now. Kindly let me know what is the problem.

Apsara

Edit: Personal Data removed for data security. Please don't post personal data publicly. Thank you.

Re: No proper internet since 4 days.

Jens-K — Wed, 11 Aug 2021 09:01:32 GMT

Hi apsara-ms,

this is a pubic forum. Please do not post personal data here.

I found your customer account and as I can see a trouble ticket has been opened already.

You are using a 175 Mbit/s connection. The minimum bandwidth is 100 Mbit/s.

Our technicians get back to you via SMS.

You can find all data regarding your connection in our e-mail from October 24th 2020.

Regards,

Jens