Missing cancellation confirmation

fimsen230 — Mon, 02 Aug 2021 15:56:50 GMT

Hey,

I've recently canceled my DSL contract as I've moved abroad. I canceled in-store Tuesday last week and was told they'd send the cancelation confirmation within a few days to my email address (I haven't got access to my mailbox anymore as I've moved). I still haven't received my cancelation confirmation so I can return the Easybox. How long does this usually take?

Cheers

Re: Missing cancellation confirmation

DanyG — Tue, 03 Aug 2021 10:46:34 GMT

Hi fimsen230,

I'm sorry that you haven't recieved your confirmation yet. Let me have a look on it. Please send me your customer number and customer password (alternatively name, address and birth date) via private message.

BR,

Dany

Thema "Re: Missing cancellation confirmation" in DSL: Tarife & Rechnung

Missing cancellation confirmation

Re: Missing cancellation confirmation