Thema "Re: LOW RANGE N FREQUENT CONNECTION INTERRUPTIONS" in DSL: Tarife & Rechnung

LOW RANGE N FREQUENT CONNECTION INTERRUPTIONS

SaurabhShukla — Tue, 20 Jul 2021 18:50:56 GMT

Hi,

I have vodafone dsl connection and i face following issue:

1 - Low range - It has very low range. only good connection in 2 meter range

2 - Frequent connection disruptions - Many times even in 2 meters it says connection failure

Its very irritating when u work from home.

pls resolve it immediately.

customer no - xxxxxxxxx

Br, Saurabh

Edit: Customer number deleted, please no personal data / Martin59

Betreff: LOW RANGE N FREQUENT CONNECTION INTERRUPTIONS

DSS1 — Wed, 21 Jul 2021 12:49:16 GMT

So, what you're basicly saying is, that your "thingy" goes bonkers on your "whatchamacallit".

That's a severe lack of information, mate. You might wanna elaborate.

Betreff: LOW RANGE N FREQUENT CONNECTION INTERRUPTIONS

SaurabhShukla — Wed, 21 Jul 2021 20:11:43 GMT

Hi Mate, I am quite surprised when you dont understand the meaning of 'low range' and 'Frequent connection interruption'.

I am not saying" whenever i eat icecream, your wifi signal is gone"😀

Attached is one example of interruption, which i got while writing this message.

Anyways, i dont want to waste my precious time in chatting with you. Better would be to send your technician to check and resolve.

If you need any technical data, please be specific, so that i can send you

Br, Saurabh

Betreff: LOW RANGE N FREQUENT CONNECTION INTERRUPTIONS

Danil_Ch — Wed, 21 Jul 2021 21:27:08 GMT

Don't waste you time here, you only get arrogant and rude replies and no real help and answers, try to contact the help desk / customer service by phone - they could be impolite and incompetent to the same grade, depending on the employee, but at least you can directly talk to people there.

Re: LOW RANGE N FREQUENT CONNECTION INTERRUPTIONS

Tobias — Thu, 22 Jul 2021 07:22:54 GMT

Hi @SaurabhShukla,

well, let me take a look at the connection. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: LOW RANGE N FREQUENT CONNECTION INTERRUPTIONS

SaurabhShukla — Thu, 22 Jul 2021 07:35:14 GMT

@Tobias sent requested data

Re: LOW RANGE N FREQUENT CONNECTION INTERRUPTIONS

SaurabhShukla — Tue, 27 Jul 2021 01:29:08 GMT

@Tobias No updates? Did you make check of my connection?

Re: LOW RANGE N FREQUENT CONNECTION INTERRUPTIONS

R4mona — Tue, 27 Jul 2021 13:32:15 GMT

Hi SaurabhShukla,

Sorry to keep you waiting. I have taken over your request from my colleague.

Now I wanted to look into your customer account, but I didn't find anything either under the address or the customer number.

Are you a customer of Vodafone West (formerly Unitymedia) or a customer of Vodafone Kabel Deutschland? Which tariff do you use?

Kind regards

R4mona

Re: LOW RANGE N FREQUENT CONNECTION INTERRUPTIONS

SaurabhShukla — Tue, 27 Jul 2021 14:01:09 GMT

@R4mona Yes, its DSL

Re: LOW RANGE N FREQUENT CONNECTION INTERRUPTIONS

HeikeF — Sun, 01 Aug 2021 11:42:26 GMT

Hi SaurabhShukla,

thx for your reply.

Would you the send us a PN with your DSL-customer-ID?

Have a nice sunday

Heike