Thema "Moving Internet connection" in DSL: Tarife & Rechnung

Moving Internet connection

Marco49 — Mon, 12 Jul 2021 06:30:38 GMT

Good morning,

I have a question, I have to move my internet conection, I have the new adress. I tried to do it using the option in meinVodafone but when I chose the new internet plan after entering my adress, it asks me to call to a number.

Unfortunately my German is not good enough to have a call, is there any way to make this process on line?

Kind regards

Marco

Betreff: Moving Internet connection

Torsten — Mon, 12 Jul 2021 19:54:03 GMT

What kind of contract is it about? DSL or cable internet? In which federal state do you live and which are you moving to?

Betreff: Moving Internet connection

Marco49 — Tue, 13 Jul 2021 17:13:14 GMT

It is a DSL connection 50Mb/s, Im living in Düsseldorf and the moving is inside of Düsseldorf. I am open to change to Cable internet that's not the problem. Also I would like to check to increase the speed to 100Mb/s. I tried to call a couple of time to the 0800 number and didn't work no one answer.

Betreff: Moving Internet connection

Andre — Wed, 14 Jul 2021 12:49:18 GMT

Hey Marco49,

please send me a private message with your customerdetails.
I need your dsl customernumber, password & the new adress.

I'm happy to have a look what kind of products we can offer there & take care of the relocation.

Cheers,
Andre

To send me a PM please click on my name / avatar -> then the big red button on the right side.