Thema "Re: Request Router Replacement/easy box 804" in DSL: Tarife & Rechnung

Request Router Replacement/easy box 804

Argonaut44 — Wed, 16 Jun 2021 10:49:12 GMT

Hi, my easy box 804 router is not working properly. I would like to replace it. Which data should I share?

Best

Re: Request Router Replacement/easy box 804

Norman — Thu, 17 Jun 2021 09:13:28 GMT

Hey Argonaut44,

may I ask you at first which problem you have with the easybox?

Did you try a factory reset?

Best regards

Norman

Re: Request Router Replacement/easy box 804

Argonaut44 — Thu, 17 Jun 2021 20:57:51 GMT

Hi!
The problem that I am losing internet wi-fi signal every 1.5 hours (followed by a 5 minutes reactivation period). It happens on different devices connected to the easy box 804. I tried to turn off/reset the device but the problem persist.

Re: Request Router Replacement/easy box 804

Andre — Sat, 19 Jun 2021 16:25:30 GMT

Hey Argonaut44,

if the problemes survive even a factory reset, its most likely a defect of the router.

If a rented router or still under guarantee im happy to swap it.

Could you please send me a private message with your customerinfo (customernumber,password)
Therefore please click on my name/avatar -> then the big red button on the right side.

Cheers,
Andre