Thema "I have the exact same issue. Since 2 days ago my internet..." in DSL: Tarife & Rechnung

Frequently disconnecting of INTERNET from 2 days

KCR — Fri, 11 Jun 2021 14:34:27 GMT

Good Afternoon,

We took Unity Media 1000MBPS plan and it is working perfectly till now and from 2 Days Frequently disconnecting of INTERNET is being happening .

Can you please fix the disconnections issue immediatly .

Customer Number ***

Thanks in Advance for your efforts .

Have a Nice day

Edit: Customer number removed.

I have the exact same issue. Since 2 days ago my internet...

RTbecaed — Fri, 11 Jun 2021 15:22:36 GMT

I have the exact same issue. Since 2 days ago my internet keeps disconnecting every minute or so for like 10-60 seconds... All the time. It is impossible for me to work right now.

I tried calling Vodafone hotline... But I cant speak German (lives here less than a year) So I cannot get past the support bot.

The network wizard says there are no network problems. I tried all solutions on the support webpage (resetting router, etc). Can a Vodafone support person please contact me to tell me what further steps I need to do?

Betreff: I have the exact same issue. Since 2 days ago my internet...

KCR — Mon, 14 Jun 2021 07:37:31 GMT

The Issue is now fixed ,

First I went to Vodafone Store to unblock my Ip that there was some error and they unblocked .

Do not know for sure above condition fixed the issue but I still had the Modem getting disconnected to internet after 30 mins to 60 mins timing is unchecked but this kept on happening

2nd I used an externel Modem so I disconnected external modems any of the externals connected to 1 Gbps Vodafone Box .

Not the issue is resolved .

One of the 2 things above resolved my issue

Betreff: Frequently disconnecting of INTERNET from 2 days

KCR — Mon, 14 Jun 2021 07:38:27 GMT

The issue is now fixed,

First I went to Vodafone Store to unblock my Ip that there was some error and they unblocked.

Do not know for sure above condition fixed the issue but I still had the modem getting disconnected to internet after 30 mins to 60 mins timing is unchecked but this kept on happening

2nd I used an externel modem so I disconnected external modems any of the externals connected to 1 Gbps Vodafone Box.

Not the issue is resolved.

One of the 2 things above resolved my issue

Re: Frequently disconnecting of INTERNET from 2 days

R4mona — Wed, 16 Jun 2021 13:47:24 GMT

Hey KCR,

sorry to keep you waiting. Unfortunately, we are currently taking a little longer to respond.

I am all the more pleased that you have been able to solve your problem in the meantime.

Kind regards

R4mona