Thema "Re: Charged after DSL contract ended" in DSL: Tarife & Rechnung

Charged after DSL contract ended

YnZ — Sat, 29 May 2021 20:37:20 GMT

Hi,

My DSL contract ended at 15.03, but I got charged at 26.03 for my contract "vom 18.03.21". I didn't pay and now I get an email from Paigo saying I have a debt for not paying this bill. Why should I pay?

Sorry for the trouble and thanks for answering.

Best

Edit: Moved to DSL as it's not a cable-theme. Torsten

Re: Charged after DSL contract ended

Lars — Thu, 27 May 2021 13:34:56 GMT

Hi YnZ,

what kind of contract did you have exactly? DSL or cable? What was the exact name of the tariff?

Best regards

Lars

Re: Charged after DSL contract ended

YnZ — Thu, 27 May 2021 14:12:45 GMT

Hi Lars,

Thanks for responding.

My contract is DSL 16000. Please let me know if other materials are need (or a more private way to send files?)

Best

Re: Charged after DSL contract ended

YnZ — Fri, 28 May 2021 10:24:23 GMT

Hi @Lars,

Thanks for responding.

My contract is DSL 16000. Please let me know if other materials are need (or a more private way to send files?)

Best

Re: Charged after DSL contract ended

Norman — Mon, 31 May 2021 10:17:14 GMT

Hi @YnZ,

the invoice refers to the previous period. The billing cycle always remains the same.

Send me a private message with the following data please:

-> customer number (starts with 0019)

-> full name

-> full adress

-> date of birth

I'll check the details and let you know the result asap.

Best regards

Norman