Thema "Kann mir jemand helfen und mir den Online-Registrierungsc..." in DSL: Tarife & Rechnung

Online registration code and MIC

Vidya — Wed, 19 May 2021 13:44:49 GMT

Hello,
I recently signed up for a DSL connection with Vodafone. I had the technician appointment today. But I have not received the welcome letter yet. So I don't have both the online registration code to add the contract to the MeinVodafone account and the MIC to activate the router.
Since I don't understand German, I am not able to contact customer service. Can anyone help?
Thank you,
Vidya

Kann mir jemand helfen und mir den Online-Registrierungsc...

Vidya — Thu, 20 May 2021 10:07:13 GMT

Kann mir jemand helfen und mir den Online-Registrierungscode und den Modem-Installationscode senden? Ich habe meine Mails erneut überprüft und konnte den Begrüßungsbrief nicht finden. Danke!

Betreff: Kann mir jemand helfen und mir den Online-Registrierungsc...

pade — Thu, 20 May 2021 19:33:49 GMT

0800 172 12 12 anrufen - lass dir den Modeminstallationscode per SMS und den Onlineregistrierungscode per Mail schicken. Für den Anruf brauchst du dein Kundenkennwort , welches du bei Vertragsabschluss mal selbst fetgelegt hast.

danke pade. Ich habe versucht, die Kundenbetreuung anzuru...

Vidya — Thu, 20 May 2021 21:30:39 GMT

danke pade. Ich habe versucht, die Kundenbetreuung anzurufen, aber leider kann ich kein Deutsch und verwende die Übersetzungsoption, um hier zu tippen. Kann mir jemand eine Begrüßungsschreiben-E-Mail mit dem Online-Registrierungscode und dem Modem-Installationscode senden?

Re: Online registration code and MIC

MichaM — Fri, 21 May 2021 13:41:06 GMT

Hi @Kimsteen,

Welcome to the Community.

I will send you the welcome letter via mail or e-mail.

Please provide the following information via private message:

* first name and family name

* Address

* Date of birth

* the link to your Community post along

Looking forware to reading from you.

Regards

Micha

Betreff: Online registration code and MIC

Vidya — Fri, 21 May 2021 15:38:47 GMT

Thank you for your help Micha. 🙂
I've sent you the details via a PM now. It'll be very helpful if you can send the welcome letter through an email.
Please let me know if you need any additional details.

Betreff: Online registration code and MIC

DanyG — Sun, 23 May 2021 12:17:41 GMT

Hi Vidya,

thanks for your message. We'll take care for it asap. But can you please give us your customer number additionally? Sorry, we forgot to ask.

BR,

Dany

Betreff: Online registration code and MIC

Vidya — Mon, 24 May 2021 19:13:25 GMT

Thank you Norman, Dany and Micha. I received the welcome letter today. And I was able to add the DSL contract to my account as well as use the MIC to activate the route.
Thank you again for all your help. Wish you a nice evening!
Regards,
Vidya

Betreff: Online registration code and MIC

Michi — Wed, 26 May 2021 08:38:38 GMT

Hi @Vidya ,

glad you got the documents and could set everything up now. Thanks for the feedback, I'll pass it on to my colleagues.

Best regards,

Michi