https://forum.vodafone.de/t5/Kabel-Tarife-Rechnung/Cable-internet-connection/m-p/3316148#M336075 <P>I ordered Vodafone Kable internet. The website said cable is available at the house. I completed all the forms, got the contract from Vodafone, got the router etc. Vodafone sent me information by email a few days ago that the internet will be switched on on 9th Feb (yesterday) but that didn't happen. I didn't receive any information, any email, nothing. Trying to get help via the helpline is useless, as I speak basic German and can't get through the automated system. The chatbot, Tobi, I use online translator to chat with it but it keeps going in circles asking me the same questions! Absolutely useless! I have no idea where to get any help</P> Tue, 10 Feb 2026 11:53:52 GMT aotearoa 2026-02-10T11:53:52Z https://forum.vodafone.de/t5/Kabel-Tarife-Rechnung/Cable-internet-connection/m-p/3316148#M336075 <P>I ordered Vodafone Kable internet. The website said cable is available at the house. I completed all the forms, got the contract from Vodafone, got the router etc. Vodafone sent me information by email a few days ago that the internet will be switched on on 9th Feb (yesterday) but that didn't happen. I didn't receive any information, any email, nothing. Trying to get help via the helpline is useless, as I speak basic German and can't get through the automated system. The chatbot, Tobi, I use online translator to chat with it but it keeps going in circles asking me the same questions! Absolutely useless! I have no idea where to get any help</P> Tue, 10 Feb 2026 11:53:52 GMT https://forum.vodafone.de/t5/Kabel-Tarife-Rechnung/Cable-internet-connection/m-p/3316148#M336075 aotearoa 2026-02-10T11:53:52Z https://forum.vodafone.de/t5/Kabel-Tarife-Rechnung/Cable-internet-connection/m-p/3316181#M336076 <P>For support in English use WhatsApp, from the bot there you repeatedly request a „Kundenberater“ until you get forwarded to a human agent. Then answers will take some time, this is no live chat and requests are worked on in chronological order. Report that self install failed.</P><P><A href="https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292" target="_blank">https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292</A></P> Tue, 10 Feb 2026 14:49:26 GMT https://forum.vodafone.de/t5/Kabel-Tarife-Rechnung/Cable-internet-connection/m-p/3316181#M336076 Peter_Co 2026-02-10T14:49:26Z