NO internet

Anas3 — Sun, 17 Aug 2025 12:11:04 GMT

Hello Vodafone Team,

I have been without internet for 2 days now, and I cannot work or do anything because of this outage. I just joined Vodafone 2 weeks ago, and it is already a very bad experience.

All I get is communication with the AI assistant, but no real person is checking my case. The website shows that there is an outage, but this does not help me — I need internet for my work, and I am losing money and opportunities. There is no alternative provided to me.

Please escalate this issue to a human support agent immediately. I need a clear solution or at least a temporary alternative, because being without internet is unacceptable.

Thank you.

Betreff: NO internet

andreasabaad — Sun, 17 Aug 2025 12:13:08 GMT

Du befindest dich hier in einem Kunden helfen Kunden Forum! Hier kann dir niemand helfen. Wende dich damit bitte an den technischen Support, und melde eine Störung!

Betreff: NO internet

reneromann — Sun, 17 Aug 2025 13:13:01 GMT

@Anas3 schrieb:

The website shows that there is an outage, but this does not help me [...]

If the website shows the outage, then Vodafone will arrange the necessary steps to rectify the fault.

Yet this may take some time - and therefor nobody will inform you on how long this might take.

@Anas3 schrieb:

I need internet for my work, and I am losing money and opportunities.

This is solely your own problem. Get yourself a backup on your own expenses, if you heavily rely on the Internet connection.

Please also note that no customer ISP contract contains any kind of guarantees for an uninterrupted service or other kind of SLA -- if you need those services, you will have to get business ISP contracts (that -for obvious reasons- are much more expensive).

@Anas3 schrieb:

There is no alternative provided to me.

Vodafone is not required by law or by the contract to provide you with any alternative.

@Anas3 schrieb:

Please escalate this issue to a human support agent immediately.

Nobody here can or will do that -- this is a customers-help-customers forum.

And nobody even from the support team will do that if the outage was already noticed. There is no forwarding to a human support agent anymore - especially not to an agent that will take care of YOUR situation as this is not part of the end customers internet plans. If you need a personal support agent taking care of your situation, then you are completely wrong at end customers ISPs at all -- you will then have to pick up a contract at a business ISP (and have to pay for this additional service).

@Anas3 schrieb:

I need a clear solution or at least a temporary alternative, [...]

There won't bei either of that - it's simply neither required by law nor part of your contract.

@Anas3 schrieb:

[...] because being without internet is unacceptable.

Deal with it - you get what you pay for.

End customer ISP contracts do not contain any kind of SLA - so being offline in case of a fault is just what your contract states. And it can take multiple days or even weeks, depending on the type of fault and what is needed to rectify. And even the applying laws do NOT require any kind of minimum SLA and/or alternative in case of faults.

Betreff: NO internet

RobertP — Sun, 17 Aug 2025 14:53:51 GMT

https://www.vodafone.de/hilfe/alwayson.html?tab=esim

Thema "Betreff: NO internet" in Kabel: Tarife & Rechnung

NO internet

Betreff: NO internet

Betreff: NO internet

Betreff: NO internet