I have not received router due to wrong delivery address, and system asked me to return the current

SSDEWALD — Fri, 08 Aug 2025 08:03:09 GMT

Hi Community,

on 1st of August the customer service called me, and I agreed to extend my current contract. Then he said they will send a new router to me. However, the delivery address in the system is wrong, so I rejected the package.

Then on 5th of August my partner called them again and asked them to update the delivery address and re-send the router again. But we haven't received any new package number so far. Instead, Vodafone asked me to return the device within 14 days.

Could someone know how to deal with this case? Thank you!

Re: I have not received router due to wrong delivery address, and system asked me to return the c...

luv0 — Sat, 09 Aug 2025 06:06:17 GMT

Hi SSDEWALD,

the info about sending the router back is an automatic reminder. Please contact our customer service team. They will change the address, send the new router and clear the router history for you. You can text them on whatsapp.

Thema "Re: I have not received router due to wrong delivery address, and system asked me to return the c..." in Kabel: Tarife & Rechnung

I have not received router due to wrong delivery address, and system asked me to return the current

Re: I have not received router due to wrong delivery address, and system asked me to return the c...