Bad internet on maintenance day

m_nady — Wed, 06 Aug 2025 18:16:48 GMT

Hi Community,
I have no internet since 9 in the morning. I received earlier that there will be maintenance today from 9am to 5pm. since 9 in the morning, I still have no internet.
I opened two tickets and their status are just in progress and no update. Also, I tried with my elementary German language to speak to customer service but i did not understand the problem or when it will be solved. it is now almost 12 hours with no internet.

One of the tickets is 009-1344866/25
I want to know what is the problem and when it be solved, or English speaking hotline to talk to ?
thanks anyone how would help

Betreff: Bad internet on maintenance day

andreasabaad — Thu, 07 Aug 2025 04:08:46 GMT

Du befindest dich hier in einem Kunden helfen Kunden Forum! Hier kann dir niemand helfen. Wende dich damit bitte an den Service.

Thema "Betreff: Bad internet on maintenance day" in Kabel: Tarife & Rechnung

Bad internet on maintenance day

Betreff: Bad internet on maintenance day