Unusual invoice in April 2025

ash2de — Thu, 24 Jul 2025 09:53:21 GMT

Hello members,

I am writing this to clarify an unusual invoice I got from Vodafone Kabel contract.

I am using Vodafone Cable Internet at home. My monthly payment is around 50.98 including 4.99 monthly rental for Fritz Box. But in April 2025 I got a bill for 150.58, and the amount got deducted from my bank account. Since automated payment is set up, I didn't notice it at that time. I just noticed it only when I checked the bank statements. I downloaded the invoice and the invoice has an entry of 99.99 with the description "Service fee for device
settings and/or
error analysis" which I can't understand what it is

Can anyone explain what is this 99.99 Euro charged for?

Betreff: Unusual invoice in April 2025

RobertP — Thu, 24 Jul 2025 09:56:49 GMT

der Betrag wird für einen Technikereinsatz fällig, wenn das Problem außerhalb des Verantwortungsbereichs von Vodafone lag (lose Kabel, fehlerhafte Routereinstellungen etc.)

Thema "Unusual invoice in April 2025" in Kabel: Tarife & Rechnung

Unusual invoice in April 2025

Betreff: Unusual invoice in April 2025