Thema "Mistake in Date of Birth In the System" in Kabel: Tarife & Rechnung

Mistake in Date of Birth In the System

SaurabhBhandari — Tue, 01 Jul 2025 15:20:45 GMT

Hi All

I have taken Vodafone Kabel Internet connection in Frankfurt. I got my contract made via phone. I don't know the person who was making the contract put my Date of birth incorrect in the system. Now i am not able to correct. Due to it i am facing lot of problems.

1. When I confirm I am taking Vodafone contract i received Email confirmation saying please click here to confirm Email But i entered my DOB. I says false DOB. Because individual entered wrong dob in there system.

2. Now when I am trying to contact them. They are simply forwarding my calls.

Due to which i am not getting my Kundennummber(customer number) and i am finding it hard to reach these people. Second I do not speak German. Its even tougher for me.

Please help correcting my DOB and Email in the system so that i will receive timely updates of everything.

Regards,

Saurabh

Betreff: Mistake in Date of Birth In the System

SaurabhBhandari — Tue, 01 Jul 2025 15:32:50 GMT

My correct date of Birth is 22.01.1989 and i guess your system has 22.01.1998

Betreff: Mistake in Date of Birth In the System

SaurabhBhandari — Tue, 01 Jul 2025 15:38:31 GMT

Please help me correcting my date of Birth in the System.. Its wrongly entered by vodafone staff.

Incorrect EMail stored in the System

SaurabhBhandari — Tue, 01 Jul 2025 17:08:49 GMT

Hi All

I have taken Vodafone Cable Internet connection in Frankfurt. I got my contract made via phone. I don't know the person who was making the contract put my Date of birth incorrect in the system. Now I am not able to correct. Due to it i am facing lot of problems.

1. When I confirm I am taking Vodafone contract i received Email confirmation saying please click here to confirm Email But i entered my DOB. I say wrong DOB. Because individual entered wrong dob in there system.

2. Now when I am trying to contact them. They are simply forwarding my calls.

Due to which i am not getting my customer number and i am finding it hard to reach these people. Second I don't speak German. It's even tougher for me.

Please help correcting my DOB and Email in the system so that I will receive timely updates of everything.

My phone: XXX

Persönliche Daten aus Datenschutzgründen gelöscht

Regards,

Saurabh

Betreff: Incorrect EMail stored in the System

andreasabaad — Tue, 01 Jul 2025 17:09:08 GMT

Du befindest dich hier in einem Kunden helfen Kunden Forum! Hier kann dir niemand helfen. Wende dich damit bitte an den Service.