Thema "Betreff: Auftragsbestätigung" in Kabel: Tarife & Rechnung

Auftragsbestätigung

MariamAbb — Wed, 26 Mar 2025 00:01:01 GMT

Hello,

I have a contract with Vodafone that ends in April. 2 weeks ago there were three representatives from Vodafone in our Building. I told them that my contract ends next month and he suggested that I can take the Angebot of 100 Kabel for 39€. I agreed and registered. However, last week on 18.03 I received by Post the “Auftragsbestätigung“ and it said I have the 1000 Kabel service ( which is 25€ more expensive and it doesn‘t make sense that I want a more expensive service.) I called on 19.03 this number: 022146619100 and explained the situation. The man assured me that he canceled this “Auftrag“ and that he will send a confirmation email. However, I still didn‘t receive any email and tried to call many times to clear things up, but no one answers. And today I saw that the amount for the new service is deducted.

Could someone offer a reasonable explanation for what happened? Whom can I contact to resolve this issue?

Re: Auftragsbestätigung

Chr1ssy — Wed, 26 Mar 2025 11:42:13 GMT

Hi @MariamAbb

I'm really sorry you've got into this situation.

We would be happy to help you with this request.

Pls contact us via WhatsApp 0172 1217212. Our digital assistant TOBi will ask a few questions in German (pls use a translator if needed) after he forwarded your msg to us, we will support you in English.

Best regards

Chr1ssy

Betreff: Auftragsbestätigung

RobertP — Wed, 26 Mar 2025 12:40:16 GMT

mach am besten nochmal einen Widerruf über das Kundenportal:

https://www.vodafone.de/hilfe/alles-zu-retoure-widerruf.html