Thema "Betreff: kündigung help" in Kabel: Tarife & Rechnung

kündigung help

SD87 — Thu, 06 Mar 2025 13:23:14 GMT

Sorry for writing it in English.

I have to report my bad experience with Vodafone.

I have been a customer for the last 8 years and we want to move to a new address.

There is no option for this address to provide a Cable connection as my existing contract.
The other option is to cancel the contract. For this, I have made 10+ calls to customer care, but no one was able to help me on this.
This is frustrating. why does Vodafone want to do in this way? As I understand, my contract has a provision to cancel it immeditely.
I am posting it here because I see this community as last hope for my issue.

Betreff: kündigung help

MasterScorpion — Thu, 06 Mar 2025 13:46:48 GMT

Report a move.

Betreff: kündigung help

RobertP — Thu, 06 Mar 2025 14:40:25 GMT

https://www.vodafone.de/hilfe/alles-zum-umzug.html

after reporting a move Vodafone will check if the contract can be fulfilled at the new address

if that is not possible the contract will be cancelled automaticly

Betreff: kündigung help

SD87 — Thu, 06 Mar 2025 14:37:51 GMT

Thank you.

We did "Report a move" as first step to check if we can port our existing connection.
But the technician from Vodafone explained that it is not possible to provide cable internet connection in the new adress.
So we have decided to cancel the contract.

Betreff: kündigung help

SD87 — Thu, 06 Mar 2025 15:02:02 GMT

Thanks for answering it here.
this is also our expectation, The existing cable connection cant be taken over because there is no cable connection.
can anyone help me to check the status? i can DM the Kunden number.
Thanks