Thema "Betreff: Relocate inside germany" in Kabel: Tarife & Rechnung

Relocate inside germany

Naga — Wed, 19 Feb 2025 12:22:34 GMT

HI, I am planning to move House around April 2025, and trying to talk with someone about how to do it, but I do not speak German, so the phone numbers and the Chat bot are not much of help.

I noticed there is a form that I can use online, inside my customer page, but my question is the following:
As I work from home, is it possible to have internet in both my old place and my new one for a brief period of time? I noticed that some of your customers lamented delays in the actual starting date.

Would it be safer to activate a new contract in the new home and, once it is active, delete the old contract in the old home?
Or is there a portable solution that I can rent as Hotspot, just to have some security wile the actual transfer of your service takes place?
Thanks for any help or support you can provide me with.

Betreff: Relocate inside germany

MasterScorpion — Wed, 19 Feb 2025 12:53:22 GMT

"is it possible to have internet in both my old place and my new one for a brief period of time? "

I wouldnt bet on that.

"I noticed that some of your customers lamented delays in the actual starting date."

Yes that can happen. Example: You move but the cable in the new house are missing - issue.

"Would it be safer to activate a new contract in the new home and, once it is active, delete the old contract in the old home?"

Depends - There will be minimum contract periods.

When your old contract is out of it and has a one month cancellation period - why not.

But you are playing with fire - because someone somehow just has to mess it up and its party time with costumer support - and a lack of german can be a problem.

"Or is there a portable solution that I can rent as Hotspot, just to have some security wile the actual transfer of your service takes place?"

VF doesnt act pro active.

Get yourself a prepaid card and a hotspot - you can use it later as backup solution - but before check the network coverage.

Betreff: Relocate inside germany

reneromann — Wed, 19 Feb 2025 15:51:57 GMT

@Naga schrieb:

As I work from home, is it possible to have internet in both my old place and my new one for a brief period of time?

No - one contract will be served only on one location at a time; no overlaps possible.

If you need service at a second place, you will need to get yourself a separate solution on your own expenses.