Thema "Betreff: New Modem Set Up" in Kabel: Tarife & Rechnung

New Modem Set Up

Dakini — Fri, 17 Jan 2025 10:12:12 GMT

Hello! I just moved to the new apartment and got my cabel modem. After setting it up according to instructions few times I still can't connect to internet. The power/ vonnection cabel keeps blinking and eventually there is red light under info. I have to data ports and tried connecting to both but neither of them seems to be resulting in connection.

Betreff: New Modem Set Up

RobertP — Fri, 17 Jan 2025 10:26:09 GMT

@Dakini schrieb:
The power/ vonnection cabel keeps blinking and eventually there is red light under info.

that means there is no signal from the outlet

contact support an tell them that selfinstall has failed

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292

support in english is available via WhatsApp

Betreff: New Modem Set Up

Dakini — Fri, 17 Jan 2025 10:34:00 GMT

Hey! Thanks for your answer. I did try Tobi service as well as a call (one that Tobi assistant directed me to), I can do basic German) as well as I left message on WhatsApp but no answer so far.

Betreff: New Modem Set Up

RobertP — Fri, 17 Jan 2025 10:43:57 GMT

@Dakini schrieb:
I left message on WhatsApp but no answer so far.

it's no livechat, it can take some hours until you receive an answer

Betreff: New Modem Set Up

Dakini — Fri, 17 Jan 2025 13:04:25 GMT

Ok, great. Thanks for your replay. Is there a particular number that I could also ring in order to get faster response. It can be through German.

Betreff: New Modem Set Up

RobertP — Fri, 17 Jan 2025 13:09:53 GMT

all possible contact option are listed in the link I already posted