Thema "Betreff: Router shipment not happening - can somebody help?" in Kabel: Tarife & Rechnung

Router shipment not happening - can somebody help?

CDEM — Tue, 07 Jan 2025 11:24:59 GMT

Hello,

I have been repeatedly contacting WhatsApp Customer Service, but for some reason, they still haven't shipped the router.

The customer service representatives keep telling me that they have created a new shipment request or reapplied for the shipment, but the router has not been dispatched.

It has been too long, I've been waiting since December 19th. Could someone please assist me?

Thank you,
Can

Betreff: Router shipment not happening - can somebody help?

RobertP — Tue, 07 Jan 2025 11:37:29 GMT

it is also possible to sign a contract without a router

did you order a router with your contract?

Betreff: Router shipment not happening - can somebody help?

CDEM — Tue, 07 Jan 2025 11:38:56 GMT

Hi. No, it was a contract with a router.

Betreff: Router shipment not happening - can somebody help?

RobertP — Tue, 07 Jan 2025 11:42:53 GMT

found your old thread...

is the shipping address correctly meanwhile

Betreff: Router shipment not happening - can somebody help?

CDEM — Tue, 07 Jan 2025 11:48:11 GMT

I corrected it via the WhatsApp channel on December 26th. I contacted them again on December 30th to check if it had been corrected, and it had.

Betreff: Router shipment not happening - can somebody help?

CDEM — Wed, 08 Jan 2025 14:07:48 GMT

Can anybody from Vodafone help me around here? It still hasn't been shipped.

Betreff: Router shipment not happening - can somebody help?

Peter_Co — Wed, 08 Jan 2025 17:32:06 GMT

You are in a customer-to-customer forum, no individual support by or contact with Vodafone is available here. For support in English use WhatsApp, from the bot you repeatedly request a Kundenberater. After you get forwarded, the response will take some time, this is no live chat and requests are worked on in chronological order.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292