[English] Moving apartment within Berlin, require English speaking support

JonnyA — Thu, 28 Nov 2024 13:29:43 GMT

Hi there,

I am moving to a new apartment in Berlin in January. I tried following the online umzug steps to transfer my Kabel across to it, I got through to the end, it said something to the effect of "we're happy to help! Please phone this number." The page has since crashed and I cannot access the "umzug" site, as it just endlessly loads, there seems to be something wrong (tried on multiple devices/browsers).

The other issue is I don't speak German, so even if I get back to that stage, it won't help if I phone up customer support. I thought it would be possible to simply transfer the contract online, is there something I'm missing? Can someone please help?

Thank you in advance.

Jonny

Betreff: [English] Moving apartment within Berlin, require English speaking support

Peter_Co — Thu, 28 Nov 2024 14:43:19 GMT

For support in English use WhatsApp. From the Tobi-Bot there you repeatedly request a Kundenberater until you get forwarded to a human agent. Once that happened the response will take some time, this is no live chat and requests are worked on in chronological order.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292

Thema "Betreff: [English] Moving apartment within Berlin, require English speaking support" in Kabel: Tarife & Rechnung

[English] Moving apartment within Berlin, require English speaking support

Betreff: [English] Moving apartment within Berlin, require English speaking support