Inform Account & Subscription

RusuRadu — Mon, 18 Nov 2024 14:17:59 GMT

Hello, I need information about my account.

To be more explicit: 60 euro credit appears in my online account.

They were 70 at the beginning, they dropped to 50, then to 30 and now they have risen to 60 euro.

I don't know what an internet bill looks like, I don't receive it either in the mail, by mail, or in my online Vodafone account.

I have the Vodafone IBAN from the "contract" where I transfer the amount of 19.99 euros month by month

I don't know if I have anything to pay, if I paid too much, if I shouldn't have to pay anything.... I don't know anything about my account, I tried to do everything online, send tickets or leave a mail but without any answer!

When I call vodafone, after waiting to get in touch with a "consultant" the call hangs up, I called from several phone numbers and even from several neighbors

Do you think you can help me please with an answer here or on my email?

Thank you for any answers.

Betreff: Inform Account & Subscription

Peter_Co — Mon, 18 Nov 2024 08:53:35 GMT

You are in a customer-to-customer forum, no individual support is available here. For support in English use WhatsApp. From the bot there you repeatedly request a Kundenberater until you get forwarded to a human. Responses then will take some time, it isn’t a live chat and requests are worked on in chronological order.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292

Thema "Inform Account & Subscription" in Kabel: Tarife & Rechnung

Inform Account & Subscription

Betreff: Inform Account & Subscription