Thema "Betreff: Kabel has no network" in Kabel: Tarife & Rechnung

Kabel has no network

Linda00 — Mon, 02 Sep 2024 22:40:48 GMT

Hallo Leute, I have made new contract with Kabel internet for more than 1 month, but for now, I still can't get network. during this process, I have called online service for several times, but no one can help me to solve the problem. I have followed every step and active the internet, but still can't get network. The Vodafone router doesn't work, only has two lights are on, just like this photo shows, please let me know what problem is. How can I get network to use? It has disturbed me a lot. I hope anyone can help me to solve this problem. Thank you in advance.

Betreff: Kabel has no network

HausHelene — Tue, 03 Sep 2024 07:36:07 GMT

which LEDs are blinking/lighting?

Betreff: Kabel has no network

Linda00 — Tue, 03 Sep 2024 10:15:42 GMT

only two are blinking, these two lights "Internet and Power" , like this photo shows:

WPS and WiFi lights are not working

Betreff: Kabel has no network

HausHelene — Tue, 03 Sep 2024 10:29:11 GMT

contact support and say "self installation failed"

a technican will come to xou to fix the problem.

Best way is via chat

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292

Betreff: Kabel has no network

Linda00 — Tue, 03 Sep 2024 10:57:51 GMT

sorry, I don't understand which place I can chat, could you please show me the details? I open the link and saw these items as the below photos shows.

Betreff: Kabel has no network

EniC1 — Wed, 04 Sep 2024 15:37:21 GMT

just hold down the WLAN button and it will be turned on.

@HausHelene are you a vodafone employee? You answer in standard sentences, nobody will help such answers

Betreff: Kabel has no network

Linda00 — Thu, 05 Sep 2024 08:27:27 GMT

It doesn't work at all, I have tried few times. Please arrange for a technician to come to my home to fix the network. It has been more than 1 month I can't use it, it disturbs me a lot.

Betreff: Kabel has no network

RobertP — Thu, 05 Sep 2024 08:57:38 GMT

since 8/2022 there ist no individual support in the forum

english support ist available via WhatsApp 0172 1217212 or SMS 0172 440 12 12