Thema "Betreff: Paying subscription after cancellation" in Kabel: Tarife & Rechnung

Paying subscription after cancellation

tpio — Wed, 14 Aug 2024 07:55:09 GMT

Good morning.

I have canceled my subscription in 27.05.2024 17:18, and received a confirmation by e-mail about send back the router in 24.06.2024.

During this meantime above and nowadays I still paying my subscription monthly. Could please someone help me?

I have done the cancellation again today (24.08.2024 9:31) just in case.

Betreff: Paying subscription after cancellation

Peter_Co — Wed, 14 Aug 2024 10:28:09 GMT

Was your contract already out of the 24 month minimum term?

Betreff: Paying subscription after cancellation

tpio — Wed, 14 Aug 2024 11:40:20 GMT

Yes, my contract is from 09.02.2021

Betreff: Paying subscription after cancellation

reneromann — Wed, 14 Aug 2024 12:27:57 GMT

Were there other parts in your contract that you didn't cancel, e.g. additional TV subscriptions or mobile contracts that are NOT part of the internet contract that you cancelled?

Betreff: Paying subscription after cancellation

tpio — Wed, 14 Aug 2024 13:23:29 GMT

No. I do not have any additional services 😕

Betreff: Paying subscription after cancellation

Peter_Co — Wed, 14 Aug 2024 20:27:48 GMT

Did you at any point make changes to the contract, like switching to a different speed? In that case the 24 months start again. If youbdidn‘t do anything like that, contact support via WhatsApp (support in English is available there).

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292