https://forum.vodafone.de/t5/Kabel-Tarife-Rechnung/amp-quot-I-haven-t-revived-the-hardware-yet-amp-quot/m-p/3188365#M324299 <P>"I ordered a cable internet contract and Vodafone promised to provide me with a Vodafone Cube for 3 weeks. However, while Vodafone has sent me the password and billing information, I have not received the hardware. Every time I call support, it’s in German and I can’t understand anything. Could you please tell me how I can check the status of my order?"</P><P>&nbsp;</P><P><SPAN style="color:hsl(0, 75%, 60%);">Edit:@Hesamhosseini: moved to Cable Board. BR J0hann</SPAN></P> Fri, 09 Aug 2024 14:36:58 GMT Hesamhosseini 2024-08-09T14:36:58Z https://forum.vodafone.de/t5/Kabel-Tarife-Rechnung/amp-quot-I-haven-t-revived-the-hardware-yet-amp-quot/m-p/3188365#M324299 <P>"I ordered a cable internet contract and Vodafone promised to provide me with a Vodafone Cube for 3 weeks. However, while Vodafone has sent me the password and billing information, I have not received the hardware. Every time I call support, it’s in German and I can’t understand anything. Could you please tell me how I can check the status of my order?"</P><P>&nbsp;</P><P><SPAN style="color:hsl(0, 75%, 60%);">Edit:@Hesamhosseini: moved to Cable Board. BR J0hann</SPAN></P> Fri, 09 Aug 2024 14:36:58 GMT https://forum.vodafone.de/t5/Kabel-Tarife-Rechnung/amp-quot-I-haven-t-revived-the-hardware-yet-amp-quot/m-p/3188365#M324299 Hesamhosseini 2024-08-09T14:36:58Z https://forum.vodafone.de/t5/Kabel-Tarife-Rechnung/amp-quot-I-haven-t-revived-the-hardware-yet-amp-quot/m-p/3188539#M324300 <P>Hey <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://forum.vodafone.de/t5/user/viewprofilepage/user-id/7382190">@Hesamhosseini</a></SPAN>,</P> <P>&nbsp;</P> <P>please contact our customer service via these c<A href="https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/m-p/1912292#M10954" target="_blank"><SPAN style="background-color:white;">ontact channels</SPAN></A><SPAN style="background-color:white;"> and let my colleagues have a look.</SPAN></P> <P>Our service on WhatsApp and via SMS helps in English.</P> <P>&nbsp;</P> Fri, 09 Aug 2024 14:33:57 GMT https://forum.vodafone.de/t5/Kabel-Tarife-Rechnung/amp-quot-I-haven-t-revived-the-hardware-yet-amp-quot/m-p/3188539#M324300 J0hann 2024-08-09T14:33:57Z https://forum.vodafone.de/t5/Kabel-Tarife-Rechnung/amp-quot-I-haven-t-revived-the-hardware-yet-amp-quot/m-p/3188547#M324301 <P>As an international company, Vodafone should ensure that at least someone in your country speaks English, as it is a global official language, not just German.<BR />Additionally, no one is responding to my WhatsApp messages or SMS. I want to express my frustration with your customer service, which has been inadequate. It has been a week without any resolution or care regarding my issue of not receiving the necessary hardware to get connected while I wait for my cable internet installation. Meanwhile, your competitors have already resolved similar issues for their customers. Based on this experience, I would not recommend using Vodafone</P> Fri, 09 Aug 2024 15:20:15 GMT https://forum.vodafone.de/t5/Kabel-Tarife-Rechnung/amp-quot-I-haven-t-revived-the-hardware-yet-amp-quot/m-p/3188547#M324301 Hesamhosseini 2024-08-09T15:20:15Z https://forum.vodafone.de/t5/Kabel-Tarife-Rechnung/amp-quot-I-haven-t-revived-the-hardware-yet-amp-quot/m-p/3188603#M324306 <P>Contractual (and official) language in Germany is German. Nevertheless support in English is offered via the channels mentioned by&nbsp;<a href="https://forum.vodafone.de/t5/user/viewprofilepage/user-id/6721795">@J0hann</a>&nbsp;- but this is *not* a live chat. Requests are worked on in chronological order, so response times vary, and it can take more than 24 or even 48 hours to receive a response.</P> Fri, 09 Aug 2024 19:57:52 GMT https://forum.vodafone.de/t5/Kabel-Tarife-Rechnung/amp-quot-I-haven-t-revived-the-hardware-yet-amp-quot/m-p/3188603#M324306 Peter_Co 2024-08-09T19:57:52Z