Thema "Betreff: Internet Contract Cancelling" in Kabel: Tarife & Rechnung

Internet Contract Cancelling

KardelenAkkus — Tue, 25 Jun 2024 09:55:15 GMT

I have a major issue accesing any vodafone customer service. I had to cancel my contract of home internet because I moved to other country. I went to a customer center, they gave me an official cancellation paper and told me to send it to the email adress they gave me.

I did that. I was supposed to get an address where I should send the internet box.

No response on email, nobody picks up the phones, no chat help, nothing happens. I sent 3 emails, called them a lot and no progress had been made.

Now I am supposed to pay money to a service I dont use and can’t cancel. Terrible service.

Can someone reach me immediately?

Betreff: Internet Contract Cancelling

Peter_Co — Tue, 25 Jun 2024 10:34:35 GMT

You are in a customer-to-customer forum - no individual support is available here. For support in English use WhatsApp:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292

Betreff: Internet Contract Cancelling

RobertP — Tue, 25 Jun 2024 10:40:44 GMT

@KardelenAkkus schrieb:
I was supposed to get an address where I should send the internet box.

https://www.vodafone.de/retoure/landing-page