I requested an address move through the new system via chatbot, but haven't gotten any confirmation,

MahArruda — Thu, 23 May 2024 19:15:02 GMT

I am moving to a new place in the same town where I currently live (barely 3km away) and I requested the move of my internet to the new place via this (https://www.vodafone.de/hilfe/alles-zum-umzug.html) which just directed me to do it via the chat bot. The new place uses fiber, I checked and Vodafone is available there normally. Thing is, I still haven't gotten any confirmation email or contact stating that my request was proceeding. What can I do here?

Re: I requested an address move through the new system via chatbot, but haven't gotten any confir...

Genwyn — Sat, 25 May 2024 14:06:29 GMT

So that we can help you even faster, your enquiry will be forwarded directly to the specialist colleagues via WhatsApp👉https://wa.me/message/HYJ57LKJJLLBL1 You don't have WhatsApp - no problem. You can also reach us by SMS 0172 4401212

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I requested an address move through the new system via chatbot, but haven't gotten any confirmation,

Re: I requested an address move through the new system via chatbot, but haven't gotten any confir...