Thema "Re: [English support] Internet contract termination as I'm moving out of Germany" in Kabel: Tarife & Rechnung

[English support] Internet contract termination as I'm moving out of Germany

soshishimada — Fri, 17 May 2024 08:52:24 GMT

Hello. I am moving out of Germany soon. As such, I want to terminate my Red Internet & Phone 250 Cable contract.

Could you provide me with instructions on how to do so?

Best,

Soshi

Chr1ssy — Sat, 18 May 2024 16:49:37 GMT

I'm very sad to read that you're leaving us. 😢

You need to tell us the moving date and send us a copie of the deregistration from Germany so we have a proof.

You can send us everything via WhatsApp 0172 1217212.

Best regards

Chr1ssy

soshishimada — Wed, 22 May 2024 09:09:59 GMT

I sent the required document and information via WhatsApp. But there has been no progress since then.

I guess I still need to send back the router? If so, could you let me know the address for it? I am leaving Germany very soon...

Best,

Soshi