Thema "Betreff: Moving new address where cable internet is not supported, how can I terminate the contract?" in Kabel: Tarife & Rechnung

Moving new address where cable internet is not supported, how can I terminate the contract?

Taku1 — Thu, 04 Apr 2024 09:24:32 GMT

Hello,

I have moved to a new place where Cable internet is not supported only DSL. My contract of previous place is cable internet.

How can I get a confirmation whether I can terminate my contract or not? Anyone from Vodafone service team can help me?

Best Regards

Betreff: Moving new address where cable internet is not supported, how can I terminate the contract?

andreasabaad — Thu, 04 Apr 2024 10:43:12 GMT

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum.

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Betreff: Moving new address where cable internet is not supported, how can I terminate the contract?

Taku1 — Thu, 04 Apr 2024 11:37:42 GMT

I appreciate your response. Regretfully, despite my poor German, I have attempted to text and phone on the platform to which you have provided me with a link. About my problem, none of them respond to me.

Betreff: Moving new address where cable internet is not supported, how can I terminate the contract?

Peter_Co — Thu, 04 Apr 2024 13:32:28 GMT

The correct way is to report the move. VF then will check if your contract can be continued at the new location without change - if that is not possible, VF will terminate the contract without the customer having to do anything. You can do that via the „Umzugsservice“ website:

https://www.vodafone.de/hilfe/alles-zum-umzug.html

If that doesn’t work for you or need support in English, try it via WhatsApp.