Thema "Re: Betreff: Cable Internet Connection and Registration Problem" in Kabel: Tarife & Rechnung

Cable Internet Connection and Registration Problem

SenolSahin — Sat, 09 Mar 2024 12:21:58 GMT

Hello Everyone: First of all sorry about writing english. My german language is not good enough to explain situation. Today i just receieve my modem and set it up according to manual. At the moment cannot connect to internet or cannot register or add this contract to my account. When i try to add contract or register with my Kundennummer (which is 9 digit correct) i always getting *Die Kundennummer muss 9 Ziffern enthalten - keine Buchstaben, Leerzeichen oder Sonderzeichen.* error. Can someone help me about this problem ?

Betreff: Cable Internet Connection and Registration Problem

SenolSahin — Sat, 09 Mar 2024 20:15:37 GMT

Have an update on sitution I finally manage to register but my internet connection is still inactive. I called customer service they told me my internet will be activate 12.03.2024. Is it possible to activate is early ?

Re: Betreff: Cable Internet Connection and Registration Problem

J0hann — Mon, 11 Mar 2024 12:05:25 GMT

Hey @SenolSahin,

your cable cotract will activate itself, if you connect your new router to the cable network.

If we can help, please contact our service via these contact channels.

BR J0hann

Betreff: Cable Internet Connection and Registration Problem

SenolSahin — Mon, 11 Mar 2024 16:14:48 GMT

II connect my new router to cable network but still no internet. I already contact with Tobi and customer service yet my internet sill not activated. Costumer service said need to wait till 12.03.2024. Thank you for your answer John but seems like i need to wait because I couldnt find anyone can activate early.