Thema "Betreff: Cable service question (and cannot speak German well)" in Kabel: Tarife & Rechnung

Cable service question (and cannot speak German well)

Jay-Cee — Mon, 27 Nov 2023 11:33:48 GMT

I cannot speak German well enough to explain the issue over the phone.

I have been receiving cable internet for about a month and still have not received anything (besides the modem) from Vodafone to indicate my customer number, so I can register on the website and pay.

How can I get assistance? I can't provide the Kundennummer because I don't know it.

Betreff: Cable service question (and cannot speak German well)

Torsten — Mon, 27 Nov 2023 18:03:56 GMT

The order confirmation is usually sent by email. Did you confirm the email address you provided when ordering via a link? Only then will Vodafone send contractual matters by email.

If I were you, I would try to DM Vodafone Service on Facebook or X/Twitter. There you’ll get support even in english.

Betreff: Cable service question (and cannot speak German well)

Jay-Cee — Tue, 28 Nov 2023 20:16:32 GMT

I went to a store in Alexander Platz and the representative said the same thing. I kept telling them "yes, but I don't have it.. so now what? I want to pay!".. eventually they printed out the letter with the activation code and I was able to add the account properly.

Re: Betreff: Cable service question (and cannot speak German well)

Chr1ssy — Wed, 29 Nov 2023 21:01:20 GMT

Hi @Jay-Cee,

we would be happy to help.

Pls get in contact with us again via on of the following channels.

BR Chr1ssy