Thema "Betreff: Need support in reducing bandwidth" in Kabel: Tarife & Rechnung

Need support in reducing bandwidth

xalenrw — Sat, 09 Sep 2023 07:55:06 GMT

Hello, apologies for writing in English as my German is not fluent yet.

I am going to end my 6 months 1000Mbps trial later this month, and since I realised I don't need this speed, I want to enforce the clause of my contract that says I can revert back to the 100Mbps.

I have tried talking to TOBi, or the phone service, but I don't understand what I'm told and can't proceed.

Is there anyone here who could help me?

Thank you in advance.

Betreff: Need support in reducing bandwidth

natas666 — Sat, 09 Sep 2023 08:00:39 GMT

which tarif do u have right now?

red internet & phone 1000

giga-zu-hause 1000

cablemax 1000 / giga-zu-hause cablemax 1000 ?!?

it is not possible 2 downgrade from the cablemax tarifs....

Betreff: Need support in reducing bandwidth

xalenrw — Sat, 09 Sep 2023 08:06:46 GMT

Hello @natas666 , I have the " GigaZuhause 1000 Kabel", and the contract explicitly says I can switch to another GigaZuhause tarif if I notify it before the 6 months mark.

Betreff: Need support in reducing bandwidth

natas666 — Sat, 09 Sep 2023 08:09:40 GMT

that's right - from giga-zu-hause 1000 u should be able to 2 downgrade into the 500 or 250 or 100 giga-zu-hause

(NOT into the 50 mbits)

so try 2 contact the support by facebook if u need it in english

agents in the hotline maybe 10 % are able 2 communicate in english - sadly

Betreff: Need support in reducing bandwidth

xalenrw — Sat, 09 Sep 2023 08:16:59 GMT

Thank you for the tip!

Can you point me to the Facebook group/page I should contact?

Betreff: Need support in reducing bandwidth

MasterScorpion — Sat, 09 Sep 2023 14:41:49 GMT

Facebook-Service-Seite unter www.facebook.com/vodafoneDEservice