Thema "I have 2-connection cable sockets. I received my cable router without the multimedia socket adapter." in Kabel: Tarife & Rechnung

I have 2-connection cable sockets. I received my cable router without the multimedia socket adapter.

Guillermito — Thu, 07 Sep 2023 15:37:40 GMT

Hello,

Sorry I don't speak German. I ordered a Vodafone high speed cable connection and router (on Monday Sept 4th) as I have cable in my apartment. I mentioned that the sockets have 2 connections, so I need a multimedia socket adapter. But there was no adapter in the box I received today (Thursday Sept. 8th), so I cannot connect anything.

Could anyone working for Vodafone send me an adapter? It is a nightmare to read the websites when you don't understand a word of the language. I would appreciate some help. I am lost without a home wifi. Thanks a lot in advance !

Betreff: I have 2-connection cable sockets. I received my cable router without the multimedia socket

Peter_Co — Thu, 07 Sep 2023 18:59:51 GMT

This is a customer-to-customer forum, no individual support is available here. For support in English use the Twitter/X or Facebook contacts listed below. Support could send you an adapter, or - which would be the better solution - send a technician who while switch the outlet to the correct one. Tell them „self-installation failed“ and that should happen at no cost.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292

Betreff: I have 2-connection cable sockets. I received my cable router without the multimedia socket

Guillermito — Fri, 15 Sep 2023 12:17:19 GMT

Thank you very much for your response. Following your advice, I contacted Vodafone through Twitter in English and they responded immediately and sent me an adapter for free which I received after a few days. Just in case, I also bought these ones on Amazon for around 10 euros each: https://www.amazon.de/dp/B002BZIBOE (Axing TZU 21-65 Multimedia Plug-On Adaptor) and https://www.amazon.de/dp/B09311G6WJ (TronicXL Broadband Multimedia Adapter IEC Coax Splitter for Cable Modem and TV Cable). I leave the references so maybe it can help someone else in the future. Everything works more or less correctly now. Thanks a lot again Peter !