Thema "Cheating done by vodafone sale/ customer service" in Kabel: Tarife & Rechnung

Cheating done by vodafone sale/ customer service

Ehsan311 — Thu, 07 Sep 2023 09:31:12 GMT

Dear vodafone team,

I recently had a discussion about my service with your colleague, ****. As per our conversation, I understood that my service was to be upgraded to a Kabel 250 Gig plan, with a permanent contract, and a monthly rate of €34.99 for a minimum duration of 2 years. During our discussion, I explicitly asked **** if there were any further actions required on my part, and I was assured that everything would be taken care of by your team.

To my surprise, I discovered yesterday that I no longer have access to the internet. In response, I promptly sent an email to inquire about the issue. Today, I received an email requesting confirmation of an order, which I initially assumed was in line with our discussion with **** However, upon reviewing the details more closely, it became evident that the offer presented was not in alignment with our prior conversation.

I would like to emphasize that I did not receive the offer we had discussed, and I believe there has been a misunderstanding or an error on your end or you try cheating your customers I have all the emails and evidences. I was reaching out to kindly request your assistance in resolving this matter promptly but you simply ignored my emails and I did not get any response so far

Betreff: Cheating done by vodafone sale/ customer service

Ehsan311 — Thu, 07 Sep 2023 10:27:01 GMT

Bestellnummer: *

Personal data removed

Betreff: Cheating done by vodafone sale/ customer service

Ehsan311 — Thu, 07 Sep 2023 10:20:32 GMT

Yes finaly I got the answer:

Hello Mr. ****,

thank you very much for your email.

I am pleased to confirm that your Giga Zuhause 250 Kabel rate will be set up for 34.99 euros per month.

I have forwarded the process to the specialist department.

As soon as the change has been made, you will be informed as soon as possible.

Kind regards,

****

Vodafone team

Betreff: Cheating done by vodafone sale/ customer service

MasterScorpion — Thu, 07 Sep 2023 10:29:24 GMT

Since 08/22 there is no longer support in the forums.

You can contact VF via FB Twitter(X) for english support

Dein Kontakt zu Vodafone - Vodafone Community