Hi! Monthly Direct Debit failed

Math1bad — Thu, 07 Sep 2023 06:02:01 GMT

Hello! I'm reaching out because I'm not sure how to proceed, I'm new to Germany and I have signed up for Vodafone DE, which has been really good so far.

My current problem is, since I do come from another country and I currently work in Luxembourg, I have bank accounts all over the place, and by my own mistake, when the direct debit hit the supposed account, it had no balance to withstand the value.

Since it's been over a week, I made the transfer to this account several days ago:

Vodafone Deutschland GmbH

Bankverbindung Deutsche Bank IBAN DE13 3807 0059 0045 3357 00, BIC DEUT DE DK 380

But it still shows as my balance is open and I'm afraid it will deduct again the same value from my account, which would be a problem.

Can someone help me take a look on that? I also just transferred the amount informed on the invoice, I don't know if there are supposed to be extra fees.

Thanks in advance and have a lovely week!

Re: Hi! Monthly Direct Debit failed

MariaK — Fri, 08 Sep 2023 07:20:30 GMT

Hello Math1bad,

we moderators no longer offer individual support here via the forum.

But we are happy to help you. For this we need personal information from you.

Please contact us via one of the following channels:

Your contact to Vodafone - Vodafone Community

Facebook service page at www.facebook.com/vodafoneDEservice

Twitter service page at www.vod.af/vfservice

Or via WhatsApp chat at 0172 1217212

Thank you.

Thema "Hi! Monthly Direct Debit failed" in Kabel: Tarife & Rechnung

Hi! Monthly Direct Debit failed

Re: Hi! Monthly Direct Debit failed