Request for cancellation of contract and compensation

estefaniacajo — Wed, 09 Aug 2023 04:46:52 GMT

Customer number: XXX

Dear Sir or Madam,

I have had a contractual relationship with you for the provision of WiFi home spot access since the date stated: 03.09.2022

Please take due note of the grounds for cancellation:

1. The internet has been unstable or completely unavailable on several occasions. Please note dates are in the DD/MM/YYYY format:

(a) No internet connectivity between 01/03/2023 till about 15/03/ 2023. Complaint was registered with Vodafone, and we were informed by Vodafone representative of issues/ incompatibility of Vodafone’s hardware with that of the building.

(b) Unstable and poor internet connectivity on 18/04/2023, 26/04/2023, 27/04/2023, and 28/04/2023.

(d) No internet since 2/08/2023 till date. The reiterate point 1 (a), a lot of Vodafone connections within the building are down or completely inactive including my own. Complaints have been made by several users to Vodafone, but no solution has been reached till date.

(e) I have paid in full and without delay for your services, even though there has been clear lack of service.

(f) I am moving to a different address on 01/09/2023.

I am therefore exercising my extraordinary right of termination in accordance with § 60 para. 2 TKG and giving notice of termination in due time.

I also request information pursuant to Art. 15 DSGVO as to what personal data you have stored about me, for what purposes you process it or have it processed. Provide me with a copy of my personal data processed by you free of charge.

I also direct you to offer due compensation in this regard as I have paid in full for all these months. I share this internet connection with my flat mate (Vivekanand Bhardwaj), and both of us are lawyers completing their Master’s degree. We have suffered greatly both in our professional and academic work, in terms of time, money, mental peace and otherwise.

I also ask you to confirm the termination of the contract. For this purpose, I set you a two-week deadline from receipt of the message.

If you do not comply with my extraordinary termination, I will inform the Federal Network Agency and reserve the right to take legal action.

Yours sincerely,

Estefania Cajo

Vivekanand Bhardwaj

Kundennummer aus Datenschutzgründen gelöscht!

Betreff: Request for cancellation of contract and compensation

andreasabaad — Wed, 09 Aug 2023 04:44:41 GMT

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum.

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Thema "Request for cancellation of contract and compensation" in Kabel: Tarife & Rechnung

Request for cancellation of contract and compensation

Betreff: Request for cancellation of contract and compensation