Thema "Betreff: [Ennglish] My router has not yet arrived after I signed contract a few weeks ago" in Kabel: Tarife & Rechnung

English: I singed contract with Vodafone a few weeks ago but I have not yet receive the router

Chomsiri — Fri, 04 Aug 2023 09:48:31 GMT

Hi!

I need help with my internet connection. I signed contract with Vodafon a few weeks ago. I already informed them I will move to my new apartment on the 1st of august 2023 and the staff in the shop said they will deliver me the router to my new address. However, I didnot get the said router yet and I need internet for my new apartment. So what is the next step and where can I contact to get the router.

bests,

Chomsiri

[Ennglish] My router has not yet arrived after I signed contract a few weeks ago

Chomsiri — Fri, 04 Aug 2023 11:43:56 GMT

Hi!

transfered to right board. Chr1ssy

Betreff: [Ennglish] My router has not yet arrived after I signed contract a few weeks ago

Peter_Co — Fri, 04 Aug 2023 16:15:25 GMT

Check the written „Auftragsbestätigung“ - did you actually sign a contract *with* router? Since not long ago Vodafone offers contracts with and without router, if the router isn‘t mentioned it wasn‘t included and you have to buy your own.

Betreff: English: I singed contract with Vodafone a few weeks ago but I have not yet receive the ro

andreasabaad — Sat, 05 Aug 2023 10:44:37 GMT

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum.

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Re: [Ennglish] My router has not yet arrived after I signed contract a few weeks ago

Chr1ssy — Sat, 05 Aug 2023 11:54:43 GMT

Hi @Chomsiri,

we're sorry you're having a bad start with us. 🥺

Pls get in contact with us over one of the following ways.

WhatsApp: 0172 1217212

Facebook via pm: https://www.facebook.com/vodafoneDEservice

Twitter via dm: https://twitter.com/vodafoneservice

We will find a way to get the router to your home.

Best regards

Chr1ssy

Betreff: [Ennglish] My router has not yet arrived after I signed contract a few weeks ago

Chomsiri — Mon, 07 Aug 2023 07:04:37 GMT

As it is written in contract the cost is covered the router and they told me they will send to my new address. So I think i dont need to buy the router.

Re: [Ennglish] My router has not yet arrived after I signed contract a few weeks ago

Chomsiri — Mon, 07 Aug 2023 07:05:33 GMT

Thanks for the help I will reach out through the whatsapp

Re: [Ennglish] My router has not yet arrived after I signed contract a few weeks ago

Chomsiri — Sun, 20 Aug 2023 17:40:09 GMT

I trust this message finds you well. I am writing to discuss an experience I had with your customer service and a recent order. I visited your shop last Tuesday to address an issue I encountered while attempting to communicate via WhatsApp with your customer service team. I must admit that my experience was less than satisfactory.

During my visit, I brought my contract along with me as instructed. However, I was asked for my customer number, which I typically receive through email. Regrettably, I never received the email containing this information. Consequently, the shop ordered a router for me, which was said to be shipped within three business days. Despite this, I have not yet received the router.

In light of this situation, I would appreciate your assistance with the following matters:

Could you kindly guide me on how to obtain my customer number, which is typically sent via email? This information would be greatly helpful.
The wait for the router has been longer than anticipated. Would it be possible to expedite its delivery or provide me with a tracking number? Your assistance in resolving this matter would be much appreciated.

This marks my first experience with Vodafone, and while I remain hopeful for a positive resolution, I must admit that the current challenges have left me uncertain about recommending your services to my family and friends. I kindly request your attention to these concerns, as I believe in the potential for resolution and improvement.

Thank you for your time and understanding. I look forward to your response.

Best regards,

Chomsiri

Re: [Ennglish] My router has not yet arrived after I signed contract a few weeks ago

Peter_Co — Sun, 20 Aug 2023 17:49:53 GMT

You are in a customer-to-customer forum, no individual support is available here. For support in English, use the Facebook or Twitter contacts listed below. Be advised that the local stores are *not* part of the support system, they are *not* operated by Vodafone but independent agencies which make their money by selling contracts. Here are the contacts:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292