Thema "Re: Cancel Sicherheitpaket" in Kabel: Tarife & Rechnung

Cancel Sicherheitpaket

Isispa — Mon, 06 Feb 2023 06:11:53 GMT

I have two contracts with Vodafone, one of cable internet and one mobile. For both, I presented in the Vodafor store a letter asking them to cancel the Sicherheitpaket, but they didn't cancel it and now it is being charged in my two contracts! I need to have them cancelled asap, and there is no buttom available online in MyVodafone (I searcher in every single page and even tried already the step-by-step shown in vodafone page).

Can someone help me out?

Thanks!

Edit: @Isispa Post moved to the correct board

Re: Cancel Sicherheitpaket

Matthes — Tue, 07 Feb 2023 07:21:23 GMT

Hey lsispa,

the Vodafone staff can certainly help you with this. Please get in touch with one of the contacts listed there

Best regards,

Matthias

Re: Cancel Sicherheitpaket

Isispa — Fri, 09 Jun 2023 22:38:57 GMT

Thank you for the hint. I tried to contact via phone, but no support in English. The instructions via whatsapp were clear, I did the requested steps but it appears a message that 'No security package registered", so I can't even see the cancellation area. However I still have the costs being deducted in my both contracts (mobile and cable).

Can someone here from the support directly do the cancellation of both security packages, please?

Re: Cancel Sicherheitpaket

MasterScorpion — Sat, 10 Jun 2023 08:01:51 GMT

Support in the forums ended 08/22

English Support is on Twitter / Facebook.