Tariff downgrade

Doostak — Wed, 31 May 2023 09:16:44 GMT

Hi,

I have a Red Internet & Phone 1000 Cable plan and I had it for almost 8 months now. In the early days, I had a good speed of around 800 Mbps, but recently it's been between 300 to 400 Mbps. Here are my questions:

Is there a way to increase the speed again? For installation, I waited 3 months for my internet to get connected. I don't want to wait 3 months for this fix.
If it can't be fixed in a reasonable time frame, can I at least downgrade my plan so I don't pay for a service that I don't get?

Thanks in advance for your help.

Re: Tariff downgrade

R4mona — Thu, 01 Jun 2023 09:31:03 GMT

Hi @Doostak,

thank you very much for your message.

Of course, we will be happy to take a closer look at your request. For this we need further information from you. Please send us this information via one of the following contact channels.

Kind regards
R4mona

Thema "Tariff downgrade" in Kabel: Tarife & Rechnung

Tariff downgrade

Re: Tariff downgrade