No Internet - DOCSIS offline

k_tag — Wed, 12 Apr 2023 10:14:36 GMT

Dear Vodafone team,

Hi. I've tried to install the router (Vodafone station - Wifi 6) in my house.

However, there has been an issue with DOCSIS offline - no internet for a month.

I've checked it with technicians, IT team members of my house and

they figured out that the cable (should be installed by vodafone) is not connected in the installation room.

In addition, I found that my contract started from 22nd March even though I never used the internet yet !!

Could you check this problem and let me know how to resolve it ASAP.

For your referenc, I live in Karlsruhe (BW) and my postal code is 76187.

Thank you.

Betreff: No Internet - DOCSIS offline

Peter_Co — Wed, 12 Apr 2023 10:44:11 GMT

You are in a customer-to-customer forum, no individual support is available here. For English support, use the social media channels listed in this article and notify Vodafone that "self installation failed - VF will send a technician:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Thema "No Internet - DOCSIS offline" in Kabel: Tarife & Rechnung

No Internet - DOCSIS offline

Betreff: No Internet - DOCSIS offline