Returned device with a custom DHL label

barinali — Mon, 03 Apr 2023 15:13:34 GMT

Hello,

I have recently canceled my cable contract with Vodafone Kabel Deutschland. I was asked to return the device (cable modem) I had from the contract. I did not notice Vodafone Kabel Deutschland was providing me with a return label from DHL. So, I happened to return it on my own.

I have the tracking number for the parcel, and it looks delivered. However, I have not received any acknowledgment from Vodafone Kabel Deutschland, and I still receive "please, return the device until XYZ date" emails.

How could I resolve this problem?

Betreff: Returned device with a custom DHL label

MasterScorpion — Tue, 04 Apr 2023 08:45:33 GMT

Contact VF via FB or Twitter (English Support)

Dein Kontakt zu Vodafone - Vodafone Community

They should be able to solve that.

Thema "Betreff: Returned device with a custom DHL label" in Kabel: Tarife & Rechnung

Returned device with a custom DHL label

Betreff: Returned device with a custom DHL label