Thema "Re: Leaving Germany, how to cancel my contract - next steps" in Kabel: Tarife & Rechnung

Leaving Germany, how to cancel my contract - next steps

Rentoma — Mon, 23 Jan 2023 13:07:33 GMT

Hi everyone,

I will be moving out of Germany next month around 22.02, and I would like to cancel my internet/tv around the same time.

My contract has over 3 years old, so I believe would not be a problem to cancel, however, how can I do this process in English? And how can I return the router before my moving ?

Thanks

Re: Leaving Germany, how to cancel my contract - next steps

Lars — Wed, 25 Jan 2023 17:27:54 GMT

Hi Rentoma,

please use this page for your relocation notification. There you can also report moves abroad.

Best regards

Lars

Re: Leaving Germany, how to cancel my contract - next steps

Rentoma — Fri, 27 Jan 2023 12:45:34 GMT

Hey @Lars ,

I already saw that's there's no availability for vodafone on my new region, so I would just like to cancel and return the devices.

There's an English hotline I can reach and deal with those situations ?

Thanks

Re: Leaving Germany, how to cancel my contract - next steps

MasterScorpion — Sat, 28 Jan 2023 13:44:19 GMT

...

Mark the - I am moving abroad - Checkbox

Re: Leaving Germany, how to cancel my contract - next steps

Rentoma — Sat, 28 Jan 2023 19:30:09 GMT

Hi again @Lars and @MasterScorpion

Unfortunately, I do not found the form @MasterScorpion showed in his picture. Maybe because originally I was a Unity Media client ?

I go into:

Internet & Landline -> Cable -> NRW, Baden-Württemberg or Hesse

And there's only an option to call back, and some FAQs that is not useful to me.

Any ideas?

Re: Leaving Germany, how to cancel my contract - next steps

MasterScorpion — Mon, 30 Jan 2023 06:55:54 GMT

In that case you should contact the support on FB/Twitter.

There is the english support