Thema "Re: Voraussichtliche Aktivierung" in Kabel: Tarife & Rechnung

Voraussichtliche Aktivierung

Iank — Tue, 03 May 2022 11:01:19 GMT

Hallo,

I signed the Vodafone CableMax 1000 last week, received and installed the router, but the internet speed is very very low and I am not able to work with it. The documents I received mention an expected activation day (Voraussichtliche Aktivierung) for tomorrow (04.05.22.), but also say that the contract would be activated in the moment I connect the router.

How can I check if my contract is already activated? Or is there a way to ask for a sooner activation for today?

Thank you. Vielen Dank.

Re: Voraussichtliche Aktivierung

LukePog — Wed, 04 May 2022 06:13:43 GMT

Hey lank, please write me a private message with your customer data. (Customer number, address with zip code, full name, date of birth and current cell phone number).

Then I can take a look for you. 🙂

Regards
Luke

Re: Voraussichtliche Aktivierung

Iank — Thu, 05 May 2022 07:41:25 GMT

Hey LukePog,

I was able to solve my problem through the phone. Thank you for your attention.

Best regards.

Re: Voraussichtliche Aktivierung

LexiZZ — Sat, 26 Nov 2022 22:30:34 GMT

Hey,

I got the same problem, how do you solve it?

Best regards

Re: Voraussichtliche Aktivierung

Iank — Sat, 26 Nov 2022 23:29:10 GMT

Hey LexiZZ. Despite the modem and contract says that the activation process will be concluded at the moment you connect, sometimes it doesn't happen accordingly.

To solve it, I had to call the customer service and they somehow restarted the activation process from the system and then it worked ok.

The advice that I can give you is that the menu to the service is only in German, so if you only speak English it will be a bit challenging.

Good luck and let me know if you need anything else.

Re: Voraussichtliche Aktivierung

Torsten — Sun, 27 Nov 2022 18:18:06 GMT

Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board. Please note that since August 15th, 2022 direct support is no longer possible. It is best to read this article. If I were you, I would try Facebook or Twitter. There you’ll get support even in english.