Thema "Re: Changed bank details, previous invoice still doesn't get paid" in Kabel: Tarife & Rechnung

Changed bank details, previous invoice still doesn't get paid

Vihk — Mon, 07 Nov 2022 18:37:25 GMT

So I changed my bank details because my last bank was foreign and direct debit didn't seem to work. I still have an invoice from the past month that hasn't been paid because of that. I wanted to try doing that manually and transfer the money myself, but that looks sketchy and I couldn't find a clear guide on how to do that. I changed the bank details to a different account with german IBAN but now it's still unpaid. Do I wait for the next invoice and hope it fixes the previous one as well? Or how can I fix this?

Thanks in advance!

Re: Changed bank details, previous invoice still doesn't get paid

Jens-K — Thu, 10 Nov 2022 12:09:24 GMT

Hi Vihk,

we try to debit your account up to two times. If the second attempt also fails, the payment method will switch to bank transfer.

You may have changed your bank details after we tried to debit.

Contact our customer support, for example via Facebook or Twitter. They will give you the account details for the transfer: https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/td-p/1912292

When the billing account is settled, the payment method is changed back to direct debit.

Regards,

Jens