Thema "Betreff: Cancellation of contract - leaving Germany" in Kabel: Tarife & Rechnung

Cancellation of contract - leaving Germany

stsarlea — Wed, 26 Oct 2022 14:02:40 GMT

Hello! I kindly ask for your help in a matter related to the cancellation of the contract. I made a 2-year contract for internet at home on June 14th, 2022. In June I was sure that I'll be able to spend at least the next two years in Germany, but it turned out that I have to leave Germany in November 2022 and relocate to another country.

Could you please tell me what is the amount I have to pay after I cancel my contract in November 2022? I mean how many months of subscription do I still have to pay?

I contacted Customer Service and they sent me a document that states that the cancellation of the contract is possible on June 14th, 2024. Do I have to pay for all the months till June 2024 even if I will no longer live in Germany?

Thank you!

Stelian

Betreff: Cancellation of contract - leaving Germany

Peter_Co — Wed, 26 Oct 2022 15:14:23 GMT

Check this:

https://forum.vodafone.de/t5/Kabel-Tarife-Rechnung/Moving-abroad-Leaving-Germany/td-p/1719457

Betreff: Cancellation of contract - leaving Germany

stsarlea — Thu, 27 Oct 2022 09:26:05 GMT

Thank you for the link! Despite I sent them the date of leaving Germany, I received a document that says that the end date of the contract is June 2024! I didn't understand anything, I can't contact the call center either.

Betreff: Cancellation of contract - leaving Germany

stsarlea — Fri, 28 Oct 2022 07:54:09 GMT

Today I received another letter saying that the contract end date is June 14th, 2024. I have no idea what I have to do because I'm leaving Germany soon, I have no idea how to shorten the contract period and what amount I have to pay.

I don't speak German, so not even Toby can answer to my questions and I can't reach the call center. Could somebody help me in this matter, please?