What is my contract status?

SSSaaa — Mon, 10 Oct 2022 17:58:41 GMT

I am an ex unity media Kabel internet user from NRW.

On September 21st I called vodafone hotline (0800 8888786) to report a move from NRW To Bayern. I was told that cable internet is not possible at my new address and I have to move to DSL (which was ok'ed by me) .

I was also told to write an email to kundenservice@unitymedia.de with all my details and that a new DSL contract for my new location will be arranged.

Some days later I checked with the same hotline and a lady told me that "no...the new dsl contract has to be done by me myself".... Then later on another call (same hotline) I was told by another guy that I don't need to do anything and he will send me my new DSL contract by email and the router device will follow soon.

What I got on email right now is a "Order Confirmation" for a new "VodafoneCableMax 1000" service (not DSL).

Coupled with that I got a phonecall 3 days ago asking for a timeframe during which a technician can come and check my telephone line??

Right now I have zero idea whats going on, if my order is in process or not or even if its the correct order. (Still have not received any router device)

Can someone from Vodafone clear this up? Seems to me my life would have been much easier if I had just cancelled my old cable contract and gotten a brand new one myself.

Re: What is my contract status?

Anett — Thu, 13 Oct 2022 05:55:02 GMT

Hello SSSaaa,

welcome to the community. Nice to have you here. 🙂

It's a pity that the changeover is so difficult for you. 😞 But it looks like you can still use cable at the new address, just not via Vodafone West.

Have you made an appointment with the technician and also received the documents?

My colleagues on Facebook or Twitter would be happy to take a look at the exact situation. Please be so kind and contact them.

Best Regards

Anett

Thema "Re: What is my contract status?" in Kabel: Tarife & Rechnung

What is my contract status?

Re: What is my contract status?