Thema "Betreff: Link to confirm Tariff does not work" in Kabel: Tarife & Rechnung

Link to confirm Tariff does not work

GrumblStiltskin — Sun, 18 Sep 2022 13:18:04 GMT

Hello,

We spoke with a helpful customer care agent today and he emailed me a tarrif for CableMax 1000. In the email, I needed to click a link to confirm the tarrif, and activate it. Otherwise it will be cancelled in 14 days.

I tried to click the link but it does not work (HTTP error 404 not found).

What should I do? Can a Vodafone representative help me?

Thank you,

Sebastian

Betreff: Link to confirm Tariff does not work

fama21 — Sun, 18 Sep 2022 15:49:43 GMT

@GrumblStiltskin schrieb:
What should I do? Can a Vodafone representative help me?

@GrumblStiltskin
no, unfortunately not. since aug 15th you can no longer officially contact vodafone in this commuity forum.

my recommendation: call customer service/agent again (or use twitter, whatsapp or facebook). usually the link only works once. maybe it worked the first time? and you already confirm the new contract?

Betreff: Link to confirm Tariff does not work

GrumblStiltskin — Mon, 19 Sep 2022 14:28:25 GMT

Hi Fama, thank you for your response! Last night, 5 hours after the original message with the link was sent, another message was sent. This time the link worked 😄

I've organised a technician to come tomorrow, so hopefully the internet will be running again soon!

Thank you and best regards,

Sebastian

Betreff: Link to confirm Tariff does not work

Torsten — Mon, 19 Sep 2022 15:47:58 GMT

Thank you for your feedback. Then I'll close here now. If you have any questions or concerns, simply open a new post in the appropriate board. Please note, however, that direct support is no longer possible here. It is best to read this article.